Privacy policy
Privacy statement, data processing and confidentiality.
This privacy statement applies to all personal data that Scandinavian Building Services Ltd (hereinafter referred to as Scandinavian) processes from everyone who has (had) contact with Scandinavian, such as our visitors, users and business contacts, in all Scandinavian related domains, platforms and apps.
Scandinavian is located at 14238 134 Ave NW, Edmonton, AB T5L 5V8 Canada and is responsible for the processing of personal data as shown in this privacy statement.
Contact details:
www.scandinavian.ca
14238 134 Ave NW, Edmonton, AB T5L 5V8
Canada
+1 780-477-3311
sos@scandibldg.com
This privacy statement was last modified on March 26, 2021.
Personal data we process:
Scandinavian processes your personal data because you use our services and / or because you provide this data to us yourself. This concerns both personal data and data about the quality platform Scandinavian itself and its use. The purpose of this data collection is to provide you as a user with an optimal user experience, better support, improve the platform or our services or for benchmark processing.
Below you will find an overview of the personal data we process:
– First and last name
– Address data
– Phone number
– E-mail address
– IP address
– Other personal data that you actively provide, for example by creating a profile in the ScandiTRAC App, in correspondence and by telephone
– Location data
– Equipment and operating systems used
– history regarding customer contact
– Information about your activities & usage on our websites, domains and apps
– Payment information
In addition, the data that is created / completed / added by the user while using our platform & apps is stored. Think of photos, documents & added texts, tasks, templates and names and email addresses of invited team members.
Special and / or sensitive personal data that we process:
Our website and / or service does not intend to collect data about website visitors under the age of 16. Unless they have parental or guardian permission. However, we cannot check whether a visitor is older than 16. We therefore recommend that parents be involved in the online activities of their children, in order to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us at sos@scandibldg.com and we will delete this information.
The purpose and basis why we process personal data
Scandinavian processes your personal data for the following purposes:
– Handling your payment
– Sending our newsletter and / or advertising brochure
– To be able to call or e-mail you if necessary to carry out our services
– To inform you about changes to our services and products
– Offer you the opportunity to create an account
– Analyze and optimize the use of our platform
– Provide anonymized benchmark data to you and fellow users based on usage.
– Be able to support you as a user and help you use our platform
– Connecting you to our partners & resellers for better professional support.
– tailoring the range of products, services and functionalities to your preferences.
– entering into contracts with persons, companies or third parties in the correct manner.
– Scandinavian Building Services Ltd also processes personal data if we are legally obliged to do so, such as information that we need for our tax return.
Automated decision-making:
Scandinavian does not make decisions based on automated processing on matters that can have (significant) consequences for people.
Data management, confidentiality and right of use
Scandinavian Building Services Ltd takes the protection of your data very seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized changes.
Scandinavian treats all information you share within Scandinavian as confidential. Scandinavian does not share this information with third parties other than as set out in this policy. You are responsible for secrecy and periodically changing your access codes / password and for imposing this obligation on any co-users within your organization. You actively ensure that you do not share login details with other users and that personal accounts are not used by several people.
With the use of the platform, you explicitly give Scandinavian the user right over all shared data within ScandiTRAC. This enables Scandinavian to maintain, optimize and further develop its platform in the right way, partly based on your usage data. You also enable Scandinavian to use your shared data anonymously for benchmark / reporting / library purposes and big data analyzes, always on an anonymous basis and without Scandinavian thereby violating the obligation of confidentiality of information and data.
After termination of your account, Scandinavian may destroy all your shared data without notifying you in advance. After your account has ended, Scandinavian is allowed to use your shared data for benchmark / reporting / library purposes and big data analyzes, without Scandinavian thereby violating the obligation of confidentiality of information and data.
What data do we process about you, what do we use it for and how long are it stored?
Information in your account
We store the following information in your personal account: your name, time zone, organization name, telephone number, e-mail address, and subscription type.
In your account we also store your subscription type, the organizations associated with your account, created templates and user roles / rights. In addition, we store in your account the inspections performed and completed by you, including added data such as photos, documents, comments and location data, the tasks created or assigned for you and any templates you have placed in our library. We also save your personal filter settings.
Information about your contact with us for support or support
For support or support you can contact us. This can be done by telephone, email, chat or sending a message via social media, such as Facebook and Twitter. We use the data stored in your account and in our CRM system to contact you regarding your question or complaint to us.
We can help you faster next time by saving your data. We keep the notes about customer contact with us and with our partners as long as you are an active customer with us. When you send us a private message via Twitter or Facebook, the messages will be stored by us for a maximum of 6 months, or shorter if you delete the message yourself earlier.
Data for an optimal platform experience
We would like to help you make the best use of our platform and the associated apps.
First of all, we ensure that our website, platform and apps work properly so that you can use them optimally. For this purpose, when you visit scandinavian.ca, scanditrac.com, and scanditrac.scandinavian.ca and the associated apps, we collect your IP address (es), information about your internet browser (s), any language settings and information about the settings of the operating system of the computer or mobile device with which you visit us.
We also ensure that Scandinavian is as relevant as possible by tailoring our platform to your personal preferences. To do this, we collect your search, click and browsing behavior on our platform and apps. We use this data to map generic user patterns, so that we can use them at an individual level. This is not so much about the knowledge about individual users.
Benchmark data based on usage statistics
When you execute an action on scandinavian.ca, scanditrac.com, and scanditrac.scandinavian.ca or, for example, select and fill in a form, Scandinavian processes this data. This data can then be used anonymously to generate anonymized and aggregated data for yourself and other users on our platform.
Who will your data be shared with?
Partners
The knowledge partners provide added value on and in our platform with their knowledge and skills. Not only do they provide a valuable addition to our libraries, they also provide furnishing support to make it easy for you as a user to get the most out of our platform.
Partners who manage exclusive libraries will receive your email address when requesting access to an exclusive library. In addition, we share your account contact information with them to assess whether they want to grant you access. Through the access request, you grant permission to share this data with the relevant partner.
Distribution and software partners
An important part of the mobile use of our platforms are the corresponding apps via the app for iOS or Android. The app is distributed through the Apple App Store or the Google Play Store. You install the app on your device via the Apple App Store or the Google Play Store. In the Scandinavian apps, we use techniques similar to cookies for the aforementioned purposes.
Other external service providers
We also use other external service providers to help with various things. Sometimes they also need personal data for this. We only share the data that is necessary for the assignment that the external service provider carries out for us. We do not sell your data to these service providers or other third parties. And we conclude agreements with all external service providers in which we agree on what they can do with the data.
The types of work that our external service providers perform for us are:
– supporting the delivery of our digital services such as hosting, maintenance and support of our websites and applications;
– obtaining ratings and reviews;
Where do we store your data?
We store your data within Canada. However, it is possible that certain data that we collect is transferred to or stored at a destination outside Canada, for example because one of our external service providers or owners of used software is located there in our process. When this is the case, we ensure that this is done in a safe and lawful manner.
What rights can you exercise with regard to your data?
Right to information
You have the right to an understandable and transparent explanation of how we handle your personal data and what rights you can exercise in that regard. In this privacy policy, we have therefore extensively explained which data we collect from you and how we handle your data.
Right of inspection
You have the right to request access to the information we have available about you at any time. You can request this via sos@scandibldg.com. We answer requests within 30 days at the latest.
Right to correction
You have the right to correct your personal data if it is incorrect or out of date and / or to have it supplemented if it is incomplete. You can do this 24/7 in your own account within Scandinavian.
Right to file a complaint
You have the right to file a complaint about the way we handle your data. If you have a complaint, we prefer to resolve it ourselves. Please contact us at sos@scandibldg.com.
Copyright
Scandinavian, including all its platforms, websites and apps and this privacy policy, is protected by copyright. ScandiTRAC is for our own or internal use by our users, where it is not allowed to reproduce the site other than by downloading and viewing it on a single computer, and / or printing a single hard copy. Without the prior written consent of Scandinavian, it is not permitted to reproduce, forward or make available parts of ScandiTRAC or the whole in any other way on a network. It is not allowed to frame ScandiTRAC or any of its parts.
How we protect personal data
Scandinavian Building Services Ltd takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. If you feel that your data is not properly secured or there are indications of abuse, please contact our customer service or via sos@scandibldg.com