Director of Operations – British Columbia

Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years. Starting as a small family owned and operated business in Edmonton Alberta in 1982 to offering full service janitorial and building maintenance across Canada today. We attribute our success to staying true to our core values of Service, Motivate, Respect, and Connect. As we continue to grow we are looking to add a Director of Operations for British Columbia to the Scandi Family! 

What’s in it for you:

• Awarded one of Canada’s Best Managed Companies: We’re committed to a high level standard of excellence for both clients and our Scandi Family.
• Growth Opportunities: A place to hang your hat. We want our employees to grow with us long term.
• Stability and Job Security: Even through tough economic times we’ve continued to steadily grow, and we aren’t slowing down any time soon. With a strong national presence across Canada  
• Family First Culture: We are and have always been a family owned and operated business. We have family friendly events year-round and affectionately call our team members the Scandi Family.
• Benefits: We offer a comprehensive medical and dental plan as well as personal days off.

What your day to day will look like:

• Work with the two Regional Directors to create a strategic plan for any roll outs or launches with assigned clients
• Manage client escalations, ensuring satisfaction and permanent resolution
• Develop and grow client relationships for key accounts
• Communicate with staff to resolve performance and personnel problems; discuss and implement company policies and procedures
• Assist and encourage staff to provide solutions and ideas to improve processes or resolve issues when they arise

What you’ll need to succeed:

• Minimum of 10 years managerial/ leadership experience with mid-senior level reports
• Post secondary education in Business or Management is preferred
• Proven success in Project and Operational Management
• Excellent people management skills with demonstrated ability to grow key client relationships and strategically overcome internal challenges or obstacles

At Scandinavian Building Services we are an equal opportunity employer who values a diverse workplace. We recognize the strength that comes from different experiences, backgrounds and perspectives and welcome all candidates to apply. We feel it is important that all people have access and opportunity to be employed, to be valued and to be respected.